F.B. Spaulding Testimonials
How was your service with us? Send us YOUR testimonial and find it here!
Like to start this by saying that I have been a customer of F. B. Spaulding Co. for at least 35 years and have bought thousands of dollars of equipment from a string trimmer to a 2014 550 John Deere Gator. The last 10 years or so most of my interaction has been with Mitch who is the salesman and from whom I have made many purchases. Mitch has been very awesome and has not made me feel like I was just someone to try and sell something too but a friend. Recently I had a problem with my Gator shifting in and out of gear and took it in to the service Department and every time I e-mailed Mitch for updates even though at times he was busy he went and found out what was going on and e-mailed me back with updates. Service after the sale is a big deal with us old farts and what keeps us coming back thanks Mitch down the road this will lead to more sales from me and others I'm sure.
Rusty the service manager was also great he took the time to explain to me what was going on with my shifting problem and how he had fixed it for me. Now my Gators factory coverage had expired but they were good enough to fix it on their dime and as I live on a fixed income ( disabled American Veteran) it was very much appreciated. Thanks to everyone and I highly recommend anyone one the fence buy from these folks who are like friends and help keep a long time business in our town.
Second time dealing with FB- 1st time on an ATV purchase...This time on a spreader for my tractor.. I live 3 minutes from north country tractor in dover and would rather drive 2.5 hours away to deal with these folks. They answer the phone...get right back to you...and get you what you need at a fair price with great customer service. Thanks Derrick and FB SPAULDING.
Karen Stankevich Nelson
I just want to give a huge applause to F.B. Spaulding Co. We have bought several snowmobiles from them. Their sales and service department are A+. Derrick, Bob, Mitchell Emery and Jeff Berry are a few of the many that make up an amazing team. They go above and beyond to make sure we are satisfied, happy and continue to return. They are very accommodating to those of us that have camps up there and live in other states. I was so excited to find youth helmets in the store. Derrick told me to measure around my Lil ones head and call with the measurements so I could buy the proper size. It was there waiting for me the following week. We always enjoy their open houses, customer appreciation functions where they have amazing sales, food and lots of smiling staff. I will never forget a few years back, just at closing when we pulled in there having truck troubles. Jeff Offered us his personal vehicle to drive to Littleton to purchase a new water pump. We are always greeted with smiles and addressed on a first name basis. Thank you F.B. Spaulding for all your service. You are a great service for the NEK and Great Northwoods.
I want to tell you and please pass this on to your father how much we enjoyed working with Mitch. He was very professional and always responded very quickly.
We have enjoyed working with Spaulding over the 10+ years we have lived in Stratford. The company is excellent with customer service and we have never dealt with anyone who was a problem. Congratulations to the company for finding such great people.
Thank you and I am sure we will meet again!!